1. General

• These Terms & Conditions apply to all ticket purchases for sessions, events, and activities at Rainsbrook Valley Railway (Society).

• By purchasing a ticket, visitors agree to abide by these Terms & Conditions and all site rules displayed or communicated by Society volunteers.
   

2. Ticket Validity

• Tickets are valid only for the date and session time selected at the point of purchase.

• Each ticket grants access to the railway for the entire booked session, during which visitors may enjoy multiple rides unless otherwise restricted for safety or operational reasons.

• Tickets are not valid outside the booked session.
   

3. Transferability & Session Changes

• Tickets may be transferred to a later session, subject to availability.

• Transfer requests must be made before the original session begins.

• Transfers cannot be made to earlier sessions once the original session has started.

• Society reserves the right to refuse transfers during fully booked or special event sessions.
   

4. Refunds & Cancellations

• Tickets are non‑refundable, except where Society cancels a session.

• If Society cancels due to weather, operational issues, or safety concerns, visitors will be offered:

  • A transfer to another available session, or

  • A full refund.

• No refunds are provided for missed sessions, late arrivals, or changes in personal circumstances.
   

5. Safety Requirements

• All visitors must follow the instructions of Society volunteers at all times.

• Children under 10 must be accompanied by a responsible adult when riding on the trains.

• Babes in arms must be securely carried in a suitable papoose or baby carrier while on the train. Prams, pushchairs, and unsecured infants cannot be carried on rolling stock.

• Society reserves the right to deny or rescind access to site, facilities or rides for any reason (i.e. misbehaviour etc.)

• Children must be supervised by a responsible adult throughout the visit.

• Animals are not allowed on trains and must be on leads / controlled whilst on site. Society does not accept responsibility for any damage or injury to or from animal behaviour.

• Visitor access is only permitted on car park, stations, footpaths. No access onto rail lines or beyond boundary fence into old mess room / steaming bays / carriage sheds. Do not enter closed platforms. 
   

6. Accessibility & Special Requirements

• Society aims to be accessible and welcoming to all visitors. If you have specific needs, please contact us before your visit so we can assist where possible.

• Some rolling stock may have limitations due to heritage design.
   

7. Photography & Media

• Visitors are welcome to take personal photographs and videos.

• Commercial photography or filming requires prior written permission from Society.

• Society may take photographs during events for promotional use. If you prefer not to be included, please speak to a volunteer on arrival.
   

8. Liability

• By riding with us, you agree to follow safety instructions and behave in a way that does not endanger yourself or others.

• Society is not responsible for loss or damage to personal property.

• No liability held for emission of smuts, sparks and smoke from steam locos and any arising damage or injury.
   

9. Data Protection

• Personal information collected during ticket sales is used solely for managing bookings, ensuring safety, and communicating with you for the remainder of the calendar year in which the booking was made, strictly in relation to Rainsbrook Valley Railway activities.

• Society does not share personal data with third parties except where required by law.
   

10. Amendments

• Society reserves the right to amend these Terms & Conditions at any time. The version in effect at the time of purchase applies to your ticket.